
ASSET MEMBERSHIP
Protection at home or on the road
Lifeline 16911
Lifeline Household Membership
PLEASE ENSURE TO COMPLETE REGISTRATION AFTER PURCHASE THROUGH OUR REGISTRATION FORM SENT THROUGH EMAIL
Lifeline Household Membership provides your household with unlimited emergency ambulance service, making your home a Lifeline Protected Zone. Anyone within the registered address—including your family, kasambahay, and even guests—are covered during medical emergencies.
Lifeline Household Membership Benefits
Coverage for Everyone Inside the Home
- The membership is registered to your home address, not to specific individuals.
- Anyone inside the household—family, visitors, and household staff—is eligible for FREE emergency ambulance service when needed.
UNLIMITED Use of Lifeline Ambulances During Emergencies
- 100% FREE emergency response inside your registered home address anywhere in Metro Manila.
- Immediate dispatch of a fully equipped ambulance with trained EMTs to your registered home.
24/7 Emergency Medical Assistance
- With Metro Manila’s largest ambulance fleet and an average response time of 11 minutes, help is always nearby.
Lifeline Protected Zone
- Even guests and non-members in the household at the time of an emergency are fully covered for ambulance service.
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Lifeline 16911
Lifeline Vehicle Membership
PLEASE ENSURE TO COMPLETE REGISTRATION AFTER PURCHASE THROUGH OUR REGISTRATION FORM SENT THROUGH EMAIL
Lifeline Vehicle Membership provides your registered vehicle with unlimited emergency ambulance service, ensuring that anyone inside is covered during medical emergencies. Whether you are the driver, a passenger, a friend, or a family member, your vehicle becomes a Lifeline Protected Ride with 24/7 emergency medical assistance.
Lifeline Vehicle Membership Benefits
Coverage for Everyone Inside the Vehicle
- The membership is tied to your registered vehicle, not to a specific person.
- Any occupant, whether family, friends, or passengers, is eligible for FREE emergency ambulance service when needed.
UNLIMITED Use of Lifeline Ambulances During Emergencies
- 100% FREE emergency quick response anywhere in Metro Manila.
- Immediate dispatch of a fully equipped ambulance with trained EMTs to your registered vehicle's location.
24/7 Emergency Medical Assistance
- With Metro Manila’s largest ambulance fleet and an average response time of 11 minutes, help is always just a call away.
Lifeline Protected Ride
- Anyone inside the registered vehicle at the time of an emergency is covered by Lifeline's Emergency Quick Response
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MEMBERSHIP COMPARISON
-
Individual
BUY NOWPhp 1,999
- FREE Emergency Quick Reponse for (1) One Individual
- Entire Metro Manila Coverage
- Discounts on Affinity Partners
- Discounts on Non-Emergency Services (PTS, DOC, Standby & WheelMobile)
-
Duo
BUY NOWPhp 3,699
- FREE Emergency Quick Reponse for (2) Two Individuals
- Entire Metro Manila Coverage
- Discounts on Affinity Partners
- Discounts on Non-Emergency Services (PTS, DOC, Standby & WheelMobile)
-
Group
BUY NOWPhp 9,999
- FREE Emergency Quick Reponse for up to 10 Individuals
- Entire Metro Manila Coverage
- Discounts on Affinity Partners
- Discounts on Non-Emergency Services (PTS, DOC, Standby & WheelMobile)
- (1) One Registered Address as a Lifeline Protected Zone
Frequently Asked Questions (FAQs)
Is Lifeline Household Membership tied to a person or a house?
Unlike Lifeline Personal Memberships, which are tied to an individual, Lifeline Household Membership is tied to the registered home address. This ensures that all occupants and guests inside the home are covered during medical emergencies.
Can I transfer my Household Membership to a new home?
Yes! If you move to a new home, you can request a change of principal address. For address change requests, please contact our customer care team thru email: customercare@lifeline.com.ph
Are my guests covered too?
Yes! Anyone inside your registered address, including guests, kasambahays, and family members, are covered for emergency ambulance service.
What is the difference between a group membership and household membership?
The group membership is tied to individuals and these individuals are entitled to FREE Emergency Quick Response and protection throughout the entire Metro Manila on top of having a registered address as Lifeline Protected Zone. For Household Membership, you are NOT entitled to Entire Metro Manila Coverage, the membership benefit is only applicable for emergencies happening inside the property line of the registered address. Everyone inside this area (family, guests, or employees) is entitled to FREE Emergency Quick Response.
Is Lifeline Vehicle Membership tied to a person or a vehicle?
Unlike Lifeline Personal Memberships, which are tied to an individual, Lifeline Vehicle Membership is tied to the registered vehicle. This ensures that all occupants inside the vehicle during a medical emergency are covered.
Can I transfer my Vehicle Membership to a new vehicle?
Yes! If you replace your registered vehicle, you can request a transfer of your membership to the new vehicle. For transfer requests, please contact our customer care team through email: customercare@lifeline.com.ph
Are my passengers covered too?
Yes! Anyone inside your registered vehicle, whether family, friends, or guests, are covered for emergency ambulance service.
What is the difference between a personal membership and vehicle membership?
The personal membership is tied to individuals and these individuals are entitled to FREE Emergency Quick Response and protection throughout the entire Metro Manila as well as additional perks such as discounts on non-emergency services and our affinity partners. For Vehicle Membership, the membership is only applicable for emergencies happening inside the registered vehicle. Everyone inside the vehicle (driver or passengers) is entitled to FREE Emergency Quick Response.
What is Lifeline's Coverage area?
Lifeline's EQR service is available in Metro Manila and its adjacent provinces.
- San Pedro - Laguna
- Bacoor - Cavite
- Taytay, Cainta, Antipolo - Rizal
- Meycauyan, Obando
- San Jose del Monte – Bulacan.
Can I make use of Lifeline's Services outside Metro Manila and Lifeline's Coverage Area?
Yes of course! There is only an additional kilometer charge of P100/km charged both ways.
What is the guaranteed response time of Lifeline to its members?
Lifeline guarantees that an ambulance will arrive within 30 minutes of your emergency call anywhere in Metro Manila. As of 2024, our average response time is 11 minutes, which is comparable to leading emergency services in major areas such as New York and California.
Is there a limit to my ambulance use?
Lifeline Vehicle Members are entitled to UNLIMITED use of our premier ambulances during medical emergencies while inside their registered vehicle.
What is the difference between emergency and non-emergency?
An emergency is a situation that poses an immediate risk to health, life, property, or the environment. It requires urgent intervention to prevent worsening or significant harm. A non-emergency is a situation that does not pose an immediate threat to health, life, property, or the environment. These situations require attention but not with the same urgency as an emergency.
If an ambulance run results in the patient being admitted to the Emergency Room (ER), Lifeline considers it an emergency case.